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AutoCaller V4 AutoCaller V4.0 ITI Software proudly presents AutoCaller Version 4.0, a versatile automatic calling machine and predictive dialer. It can also receives calls and run as an ACD (Automatic Call Distributor), or an incoming interactive voice response system. AutoCaller is a multi-line automatic calling system and Predictive Dialer. This is a great utility to make announcements, remind meetings and conferences, do telemarketing, run simple or complex surveys, etc... The automated calling system calls a list of phone numbers, and plays a single message or a script of messages to the person who answers the call. It can also read touch-tones, record a voice message, transfer to an operator using 3-way call or direct transfer for instant communication with a connected agent. It can add the phone number called on the Do No Call list. System size range from 8 ports (3 operators, 5 calling lines) to up to 240 ports (100 operators, 140 calling lines). Call us for pricing at 514-597-1692. For systems smaller than 48 ports (20 operators, 28 calling lines), we use tower computers, for bigger systems, we use industrial computers (as shown on the rightmost picture). Predictive Dialer Running AutoCaller in Predictive Dialer mode allows you to immediately transfer call answered to a live operator, as if the operator dialed himself. The information related to the called party, like the name and address can be displayed on the operator's phone (requires ADSI type phone like the Nortel's Vista 350), or on a computer using Internet Protocol. This means that the operator can work at the office, or from a remote location like home. When a call is answered, it is transferred to an operator based on different mechanisms: the least busy based on an operator category, i.e. your best salesperson can get calls whenever he/she is free next available based on connected line number Calls can be transferred from one operator to an other one, like a sales closer. At the end of a call, the operator enters a Touch-Tone indicating what is the call result. On a sale, a script can be run to get product id, buyer information, that can be emailed right away to a supervisor. All calls are logged in a statistic file, which can be used to generate reports. If a call is not answered or if the line is busy, the system will retry later. They can also be rescheduled in a relative to now or fixed time later. For example, you may reschedule busy calls in 10 minutes, no answer calls in 2 days, 10 hours. Operators can also reschedule calls in days or months based on the conversation they had with the called party. Recorded response can be listened to simply by clicking its name in the stats window. Responses, voice or Touch-Tones, can be saved in variables, and the result of the calls can be emailed to up to 3 email addresses right after the call is finished. This means you can receive your leads right away, even if you are not at the same location as the dialer. Many lists of phone numbers can be maintained separately, multiple lists can run at the same time. There is no limits in the number of phone numbers found in a list. The numbers are called sequentially, using all the available lines in the system (fewer lines call also be used). A list can be configured to make calls only between certain hours. The system can also be configured to receive calls and run the same script as if it called itself and a person answered. This is useful when leaving messages on answering machine, you can leave a number where the people can run your questionnaire afterward. Phone numbers can be imported from comma separated text files, fixed size field text files, DBase, Paradox or any ODBC data source, like MS-Access. The AutoCaller 4.0 Features Extremely easy to use Playback same or different message on answering machines Read Touch-Tones and play response based on Touch-Tone entered Run Interactive Voice Response Script of any length Can email leads right away to up to 3 addresses Can also receive calls Results saved in easy to browse database file Phone number generator based on patterns, sequential or random Do not call list Configurable calling hours Multiple campaign capability Can automatically add a phone number on the Do Not Call List based on a Touch Tone Can record a message response Call can be reschedule when all phones numbers are dialed or at a relative or fixed time from the calling time, or force to be called in a certain time period. Can transfer to an extension or a phone number based on a Touch Tone Import phone numbers from any sources Predictive dialer with local and/or remote operators Operators send their call results using Touch-Tone, complete script can be run to get extra information about the call result. Called person information is sent to the operator by Internet Protocol or on ADSI phones. If no operators are available, the system can call the operator and make the connection Can be used as an Automatic Call Distributor Supervisor can monitor calls Phone numbers can be added on the fly to be called immediately for calling hot leads User's manual and many more great features... "> The following image shows some the AutoCaller 4.0 operator's client program to enter data and disposition codes. The following animation shows some of the configuration dialogs of AutoCaller 4.0
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